Stove/Range FAQ

Q: Why do my baked goods burn on the bottom?

Aluminum foil on oven bottom or oven racks.

If you are using aluminum foil to catch spills, be certain that there is enough room for adequate air flow to allow for the natural convection of the heat inside the oven. (Note that it is never recommended to place foil directly on the oven bottom, as it may melt and adhere to the liner, which could damage it permanently.)

Dark pans absorb heat.

Use lighter colored pans and dishes to reduce heat concentration on the bottom of your items.

Improper circulation.

Check spacing of utensils from side-to-side and front-to-back.

Oven flame too rich (on gas ranges).

Increase air supply.

Utensil too large – blocks air flow.

Use smaller cookie sheet, etc.

Q: Why are my baked goods burning on top?

Electric range left on preheat (older models).

Check selector switch.

Improper placement of food in oven.

Try to keep items in the center of the oven.

Oven flame too lean (on gas ranges).

Decrease air supply.

Q: Why have my drip pans pitted or rusted?

Normal environment.

Houses along sea coast are exposed to salt air. Protect pans as much as possible from direct exposure to salt air.

Spillovers in/on drip pans.

Foods with acid, such as tomatoes, if allowed to stand in/on pans will cause corrosion. Remove and wash drip pans as soon as possible after spillover.

Q: How did my drip pans turn color or get distorted out of shape?

Bottom surface of cookware extends beyond surface element and touches range surface. Using cookware of this type can cause high enough temperatures to discolor the drip pans.

Do not use cookware of this type. Replacement drip pans may be purchased from your dealer.

Q: Why is my entire range not working?

Cord/plug not installed and/or connected.

Not supplied with range. Contact your dealer, installing agent, or service.

Cord/plug not plugged into wall/floor receptacle.

Make sure it is plugged tightly into outlet.

House fuse blown or a circuit breaker tripped.

Check/reset circuit breaker and/or replace fuse. Do not increase fuse capacity. If the problem is circuit overload, have the system inspected by a qualified Electrician.

Power outage. Check house lights.

Call local electric company.

Short in cord/plug.

Replace cord/plug.

Q: Why is my oven not working?

Automatic timed oven (some models) set incorrectly.

Follow steps under Time Bake in owner manual.

No power to range.

Follow steps under "Range does not operate".

Selector not set properly.

Set selector for desired function.

Temperature control not set properly.

Make sure the temperature control is set at the temperature of your choice.

Q: Why does my oven door not open after self-clean cycle?

Automatic locking models (models without locking handle) door is unlocked electrically.

Check owner guide for instructions on unlocking door.

Manual locking models (models with locking handle).

Set selector switch to clean and move the handle manually.

Q: Why is my oven light (some models) not working?

Burned-out light bulb.

Follow instructions in owners manual to replace bulb. Make sure the bulb is fully screwed into the socket.

Q: How do I get my oven to stop smoking excessively during broiling?

Grid on broiler pan wrong side up. Grease not draining into bottom pan.

Always place the grid on the broiler pan with the ribs up and the slots down to allow grease to drip into pan.

Meat not properly prepared.

Remove excess fat from meat. Slash remaining fat edges to prevent curling, but do not cut into lean.

Meat too close to element.

Reposition the rack to provide proper clearance between the meat and the element. Preheat broil element for quick searing operation.

Oven door closed.

Door should be opened to broil Stop position, on most models. Some models will only broil with the door closed, consult your owner's manual for specific requirements set forth by your oven manufacturer.

Oven needs to be cleaned. Grease has built up on oven surface.

Refer to proper cleaning instructions in your owners manual.

Q: Why is my oven not baking correctly?

Does oven burner or element turn on and cycle?

Check burner.

Is there Aluminum foil on oven bottom or oven racks, blocking heat flow?

Remove foil.

Q: Why is my range not level?

Kitchen cabinets misalignment may make range appear to be not level.

Be sure cabinets are square and have sufficient room for range clearance. Contact cabinet installer to rectify problem.

Poor installation.

Place oven rack in center of oven. Place a level on the oven rack. Adjust the range leveling legs until the level indicates that the rack is level. When oven is level, cooktop may not appear to be level with countertop.

Weak, unstable floor.

Be sure floor is level and can adequately support the range. Contact a carpenter to correct sagging or sloping floor.

Q: Why is the surface element not heating up?

Bent terminals on surface element (electric coil top only.)

Turn control to OFF. Be sure element is COOL. Lift out surface element. Straighten terminals. Position unit properly and replace.

Elements not seated properly in terminal connection (electric coil top only.)

Turn control to OFF. Be sure element is COOL. Lift out surface element. Straighten terminals. Position unit properly and replace.

Incorrect control turned on.

Be sure to use correct control for unit to be used.

Low heat setting.

At extremely low heat settings, the surface element indicator light may come on before the surface element starts to operate. Turn the control to a slightly higher setting until the element comes on.

No power to range.

Check steps under "Range does not operate".

Q: Why is the surface element too hot or not hot enough?

Incorrect control setting.

Adjust control setting. Raise or lower setting until proper amount of heat is obtained. Dial markings are an indicator of "relative" heat settings and will vary slightly.

Lightweight or warped pans.

Use only flat, evenly balanced, medium, or heavyweight cookware. Flat pans heat better than warped pans. Cookware materials and weight of the material affect heating. Heavy and medium-weight pans heat evenly.

Q: Why will my surface units not heat?

Bent terminals on surface element.

Check elements.

Elements not plugged in properly.

Check elements.

Incorrect control turned on.

Check switch.

No power to range.

Check power.

Spill over on gas burner igniter jet/flash port

Clean burner with a soft brush, or clean orifice with a small piece of wire. If gas is present, but ignition is not, clean the flash port of the burner (area near electrode, which can also be referred to as a spark plug in some instances. )

Q: What if I have problems with my antique stove?

For parts and service information, try this website: They also have a link for porcelain painting.

Here at TeeVax, we repair many different types of antique ranges, however the resources can be slim for the acquisition of parts. If you are in need of a discontinued part, we may have a resource for you, just give us a call!

If you are in need of a new range, come in and check out our expansive inventory. We have a large selection of gas, electric, induction and hybrid cooktops / ranges in stock and ready to go.

If the content of this page does not answer your question(s) or concern(s), give us a call! We offer in home service in the Sonoma county area, and your questions are always welcomed.