Freezer FAQ From TeeVax

Freezer FAQ

Q: Why is my freezer alarm going off? (some models)

Freezer temperature is above 20 degrees F.

Turn Temp-Alarm off until temperature is below 20 degrees F. Be sure freezer is properly leveled, and that the door closes freely and gaskets seal properly.

Door is not completely closed.

Be certain that the door is completely closed and the door switch is completely actuated. Check for a package or item blocking the door from closing completely.

Power outage.

If you have recently experienced a power outage, reset the alarm by pressing the appropriate reset key on the control console.

Q: Why is my freezer not running?

Control knob is in the OFF position.

Set Control knob.

House fuse blown or circuit breaker tripped.

Check/reset circuit breaker or replace fuse with 15 amp time delay fuse.

Plug at electrical outlet is disconnected.

Make sure plug is tightly pushed into electrical outlet. Connect power cord retainer.

Power outage. Check house lights.

Call local electric company.

GFCI tripped.

If the freezer is plugged into a GFCI, be certain that it hasn’t tripped. Some building codes require GFCI outlets, however most manufacturers do not recommend having their freezers plugged into a GFCI, check with the manufacturer and/or a local electrician.

Q: Why is my freezer running too often and/or too long?

Control is set too cold.

Turn the Control knob to a lower number. Allow 24 hours for the temperature to stabilize.

Door/lid is kept open too long or is opened too frequently.

Warm air enters the freezer whenever the door/lid is opened. Try to open less often.

Freezer gasket is dirty, worn, cracked or poorly fitted.

Clean or change gasket. Leaks in a gasket will cause freezer to run longer in order to maintain desired temperature.

Freezer had recently been disconnected for a period of time.

Freezer required 24 hours to cool down completely.

Freezer is larger and has colder temperatures than the previous one owned.

This is normal. Larger units require longer running time.

Large amounts of warm or hot food have been stored recently.

Warm food will cause the freezer to run more until the desired temperature is reached.

Room or outside weather is hot or room temperature is too cold.

It is normal for the freezer to work harder under these conditions.

Condenser is dirty.

Check the condenser to make sure it isn’t clogged with dust or debris, as its main purpose is to expel heat, if it is dirty clean it with a condenser coil brush and/or vaccum.

Q: Why do I have ice build-up in my freezer?

Door/lid is kept open too long or is opened too frequently.

Open the door/lid less often.

Freezer should be defrosted (manual defrost only.)

Defrost freezer.

Weather is hot and humid, which increases internal rate of frost build-up.

This is normal.

 

Q: Why will my freezer lid not close?

Lid is not conforming to the shape of the unit.

The lid is flexible so that it will conform to the cabinet. If the lid wraps at one corner, raise the lid and close it sharply. The lid should conform to the cabinet.

 

Q: Why does the bulb in my freezer not work?

Light bulb is burned out.

Replace the old bulb with an appliance bulb of the same wattage.

No voltage to the freezer (the safety signal light outside the freezer would also be off).

Check house light.

Light switch.

Be certain the light switch isn’t stuck in the closed position.

Q: Why does my freezer run loudly?

Today’s freezers have increased storage capacity and more even temperatures. These require a high speed compressor.

It is normal for sound levels to be higher due to the new design of freezers. Newer freezers also use a different type of foam insulation between the liner and the cabinet, which is good at keeping even temperatures and maintaining optimal efficiency, however sound and noises easily pass through this type of insulation.

 

Q: Why is there moisture on the outside of my freezer?

Door/lid is slightly open, causing the cold air from inside to meet warm, moist air from outside.

Completely close the door/lid. This can also be caused by high humidity.

 

Q: Why is there an odor in my freezer?

Certain containers and wrapping papers produce odors.

Use a different container or brand of wrapping paper.

Foods with strong odors are in the freezer.

Cover the food tightly.

Interior needs to be cleaned.

Clean interior with sponge, warm water, and baking soda.

Q: Why is there a popping/cracking sound when my freezer motor comes on?

Metal parts undergo expansion and contraction, as in hot water pipes.

This is normal. Sound will level off or disappear as freezer continues to run.

Refrigerant (used to cool freezer) is boiling off as it is being circulated.

This is normal.

 

Q: Why does my freezer seem too cold?

Control is set too cold

Turn the Control knob to a lower number. Allow 24 hours for the temperature to stabilize.

 

Q: Why does my freezer seem too warm?

Control is set too warm.

Turn the Control knob to a higher number. Allow 24 hours for the temperature to stabilize.

Freezer has recently been disconnected for a period of time.

Freezer required 24 hours to cool down completely.

Large amounts of warm or hot food have been stored recently.

Wait until the freezer has had a chance to reach its selected temperature.

Lid is kept open too long or is opened too frequently.

Warm air enters the freezer whenever the lid is opened. Try to open lid less often.

 

Q: Why does my freezer vibrate/rattle?

Floor is uneven or weak (freezer rocks on the floor when it is moved slightly).

Be sure floor can adequately support freezer. Replace flooring or use wooden shims under the freezer.

Freezer is not level (it rocks on the floor when it is moved slightly).

Level freezer by adjusting leveling legs or with wooden shims.

Freezer is touching the wall.

Re-level the freezer or move freezer slightly.

Items are sitting on top of the freezer.

Remove them and place them elsewhere.

Items are vibrating inside of freezer.

It is normal for items to vibrate slightly. Re-level the freezer or move freezer slightly.

 

Here at TeeVax, we repair many different types of refrigerators and refrigeration products, including ice machines, built in refrigerators, wine coolers and beverage centers (including sealed system repairs.) If you are in need of a new refrigerator, stop in and check out our expansive inventory, with many models in stock and ready to go immediately.

If the content of this page does not answer your question(s) or concern(s), give us a call! We offer in home service in the Sonoma county area, and your questions are always welcomed.

 

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